Privacy Policy

Last Updated: December 29, 2023

Welcome to Primal Grills USA. We are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, protect and disclose your personal information when you visit our website and purchase our live fire-style grills.


Information Collection and Use

Personal Information: 
    We collect personal information that you voluntarily provide to us when you make a purchase, sign up for our newsletter, or contact us for customer support. This information may include your name, email address, shipping address, billing information, and telephone number.
  • Non - Personal Information: We also collect non-personal information such as browsing behavior, IP address, browser type, and operating system. This data helps us understand how our website is used and how we can improve the user experience.

    How We Use Your Information

    1. To process transactions and fulfill orders

    2. To improve our website and customer service.

    3. To communicate with you about your order, our products and promotional offers

    4. To analyze trends and gather demographic information for aggregate use.


    Information Sharing and Disclosure

    We do not sell, trade or otherwise transfer your personal information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

    We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.


    Data Security

    We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.



    Our website may use "cookies" to enhance the user experience. Cookies are used for gathering information such as browser type and operating syst em, tracking the number of visitors to the website, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information.


    Your Consent

    By using our site, you consent to our Privacy Policy


    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will update the Privacy Policy last updates above.


    Contacting Us

    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at