We at Primal Grills believe in reviving the lost art of excellent customer service.

With every grill purchase, you're not just buying a premium cooking instrument; you're gaining an on-call pitmaster with Harry Soo.

Need help or advice? I'm just a call, email, or text away once you register your grill. Let's see any other company match that commitment!

Join the Primal Grill family. Make our grills a cherished part of your backyard cooking legacy – a treasure to be enjoyed by your family for generations

- Pitmaster Harry Soo

Our membership plans

Tier 1 - Bronze
  • Upon delivery, FREE membership first 6-months
  • Text, email, and phone support
  • Need help setting up your grill?
  • Questions about BBQ?
  • Thereafter monthly membership for $30
  • Save over 30% off when purchased annually after first 6-months complimentary support
Tier 2 - Silver
  • Tier 1 plus ZOOM support
  • Ask Harry all of your questions face-to-face online
  • Monthly membership for $50
  • Save over 35% off when purchased annually
Tier 3 - Gold
  • Tier 2, plus onsite one-on-one support, $750 purchased annually (No monthly)
  • Would you like help setting up your grill and have Harry there for your first cook?
  • Client pays reasonable travel costs for onsite visits