Primal Grills USA Contact Us

Contact us

Our customers' satisfaction is our number one priority.

We offer a full refund minus shipping costs when the product has not been opened and is unused and a partial refund when the packaging cannot be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and Discover.

Standard delivery usually takes 7-10 business days.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

If a product you want is out of stock, please feel free to shoot us a message.